Privacy & Cookies

The following explains how we collect, store and use your data and data about you when you visit our website and when you transact with us. It also describes the types of data we collect, how we use this data to ensure we provide relevant and timely services to you, and your rights to control our use of that data. This privacy and cookie policy will lay out our specific commitments, in compliance with the Data Protection Act 1998.

This policy covers your information on this website only. There may be links to external sites beyond our control, and we suggest that you always check the privacy policies of these sites before using them.

By visiting this website and in providing any data about yourself to us, you are confirming that you have read, understood and agree to our policies and practices. If you are at all uncertain about any aspect of our policies and practices, please contact us and refrain from using this and our other websites.

Your Information

Collecting very specific, relevant information is a necessary part of us being able to provide you with the services you are purchasing from us or are subscribing to.

We will only use your information fairly and securely, and will never do anything with it (such as sharing it with any other party) that you have not clearly agreed to, or that could be considered irresponsible.

You have a right under the Data Protection Act 1998 to request a copy of the personal data which we hold concerning you and to request that we delete this information from our computer system or that we do not use it for direct marketing. We will in any event not intentionally hold any personal data longer than is necessary.


The data we collect, process or use, is treated securely and in accordance with our privacy policy. Whenever you give us data, you are consenting to its collection and use in accordance with this policy, including our use of cookies explained below.

Data We Collect

You will be asked for data such as your name, address and email address when you register with us, book a course or event, make an enquiry or order products and services from us.

We use your personal data:

• to provide goods and/or services to you/your organisation
• to let you know about other goods and services you may be interested in
• for basic profiling purposes to improve the site experience and functionality
• to notify you about changes and improvements to this website

If you register or enrol for our services or events or if you subscribe to our Regulatory Updates you will receive email communications alerting you to CCL news and offers. You may choose not to receive these by emailing or by clicking the unsubscribe link included at the bottom of all marketing emails.

Disclosure of Data

CCL Limited does not sell, trade or rent your information to others. We will add your details to the CCL database to process your request, and so that you can be kept up to date with relevant details of our, or our associated companies, training, updates and services. From time to time CCL holds joint events with selected partners. If you book to attend one of these events, your details will be made available to the event partner. To opt-out of receiving any communications from CCL or the event partner, please notify us.

Your data may be required to be passed to a third party if they need it in to fulfil your order(s) for our goods and services or to execute the communications we send to you. Except as set out above, we shall not disclose your information unless obliged to, or allowed to do so by law, or where we need to run our business. In such circumstances, we ask those people to give us confidentiality or non-disclosure undertakings.

Marketing messages

Any marketing message we send you will contain a link to allow you to change your mailing subscriptions and preferences. Also, every marketing message will include an appropriate and easy way for you to unsubscribe/opt out of receiving further communications.


This site contains links to other websites. We are not responsible for the privacy practices of these websites, and you should review their privacy policies. The policy described here applies only to data collected by CCL Limited.

Transfer of Data

The data that you supply through this website is sent to secure servers located in the United Kingdom but may in some circumstances be used, stored and processed in countries outside the European Economic Area (“EEA”). By submitting information via the Website, you agree to this storing, processing and transfer. If we transfer your information outside the EEA in this way, we will take steps to ensure that your privacy rights are protected.

Inaccuracies and corrections

At all times we endeavour to keep your details up to date and accurate. If you become aware of errors or inaccuracies, please email

Changes to this policy

CCL Limited’s privacy policy may change at any time, so you may wish to check it each time you visit our website.


When you visit our site, a small text file called a cookie is downloaded to your computer to improve your website experience. A cookie is used to store small amounts of information. Most cookies are ‘session’ cookies which only exist for the duration of your session on our site, for example, to pre-load your details into registration forms. Cookies also enable the effective use of the basket function. Also, we track cookies anonymously for our site analytics. Depending on the browser that you use, you can set your preferences to block cookies, and notify you before they are placed.

We also use cookies in our emails to track open rates and other performance indicators so that we can continually improve the relevance and experience of our offering to you.